Think of a time when you have had to call a company when the person who answers says “What do you want?” How about the last time that you went shopping or out to eat and that person ignored you? How did that make you feel? Did you want to hang up the phone or get up and walk out? Good customer service is hard to find some days, but it is something that we should all strive to do in our business and our personal lives. Should we be rude right back, or show a smile and say “Hi”?

 The simple things are what make GOOD customer service into GREAT customer service. When speaking with someone on the phone, if a smile is made it can change the whole outlook of the conversation. Also, by using the person’s name it makes it a more personal conversation and the person will remember that call and appreciate that someone remembered their name. Kindness can also help when someone is angry or irate if you just let them vent using “I understand that must be…”  No one can know what anyone else feels, however having a kind person on the other line just might make them feel better.

 Make sure that you treat the person on the other end of the phone the way that YOU wish to be treated. Who knows, some day they may be on the other end of the line when you are calling their place of business.