Customer Service, Do you have it?
Webster’s says that Customer service is “Assistance and other resources that a company provides to the people who buy or use its products or services.” It also says that a Customer “Is a person who purchases goods or services from another; buyer; patron.”
So how do we handle the different types of customers? First, we define them.
- The Satisfied Customer – Everything always works out and is in perfect order all the time.
- The Never Satisfied Customer – No matter what happens nothing is ever right and nothing can ever fix it.
- The Impatient Customer – Wants everything done now, even if the people and services are not available. MAKE IT HAPPEN! NOW!
- The Trying to Get Stuff for Free Customer – They want something for nothing and will try to get a free “whatever” from you to make them happy.
These are all types of customers that we all may or may not have seen, dealt with or been at one time or another and all know what they are like. What we need to do is act like Customer Service Representatives and treat them all as individual types and not all the same. You don’t treat an Impatient Customer like a Trying to Get Something for Free and offer them something else when all they want is what they came in for. Use the skills that you have been trained to use and then you can make every customer feel special and appreciated.
Read Customer Service Tips… We should all know. This should help to know what skills are needed.
At Leadpile we are dedicated to giving the best Customer Service possible so that every customer is a Satisfied Customer. We want to make your experience with us the best that it can be.