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Have you had good Customer Service lately?

August 25, 2008 By: Marci K. Category: Lead Exchange

“Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer.” gum chewing scustomer service agent   

I had to go shopping for a new car this week and went to 2 different known dealerships in town. One I had never been to before and one I had been to many times.

We started out at a Chevy dealership because of an ad that I saw in the paper that read “Employee Pricing on all new cars.” I thought I could look at the new cars, see what I qualify for and then if I needed to get a used car. I told them the model that I wanted to see then proceeded to look at 4 different makes and models of car that I really did not want and they were all used. The salesman had decided to show us all used cars even though I told them about the ad and what I wanted. We left that lot and went down the road to a Dodge dealer.

At the Dodge dealer I told the salesman exaclty which model I wanted and we went straight for the ones that were on the lot. They were the new 2009 models and I liked them all except the color. They had 1 used car in the color I liked, decent miles and was in excelent condition so I ended up getting that one.

If the salesman at the Chevy dealer would have just shown me what I wanted I may have ended up getting one of the used cars, who knows. He made a decision to show me what he wanted to show me and not what I wanted to see. He called a couple days later and I informed him that I bought another car that same night down the street. He wished me luck and I did the same. Now I know that I should just stick with who gives me great service everytime we go there and don’t try using someone else because they advertise a good looking deal.

We here at Leadpile strive to make your experiences with us easy and enjoyable and do what we can to keep you coming back again and again.  I believe that we at Leadpile have the Best Customer Service you can find!

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