When Is A Good Time To Capture Consumer Info?
Is there really a good time to capture email addresses and other secure information from consumers that are visiting your website(s)? Bizreport.com thinks there is an optimal time to get the consumer to provide their email addresses, when doing their online shopping (or other online activities). So, when is an ideal time to capture this sort of information from the consumer?? The report says, “At the highest engagement level, and most times this is at the point of purchase or while consumers are beginning to shop your site. .” Why is this? Capturing this sort of information creates more customer loyalty. If you want the customers to come back to your site, or eventually react to future emails you send them, they have to trust you and the site. The report also found that since mobile marketing (SMS marketing)is so popular right now, capturing their email addresses to send them mobile updates is something a lot of consumers are open to.
These sort of rules also apply to other online experiences, such as lead generation. For instance, Leadpile captures email addresses on all it’s leads, however there are some lead types such as payday loan and auto finance where additional secure information is captured. Capturing this information at the right time is certainly key to the trust factor with the consumer submitting online requests for things such as loans. 