Subscribe

Do You Understand Your Customer?

April 12, 2010 By: Mari Woods Holt Category: Lead Exchange, Lead Generation

Working in lead generation it is really important to know who your client is and who you are are trying to target. Unfortunately, what happens with many networks/agencies is that they are wrapped up in generating as many leads as they can, they are not focusing on who they are targeting. Knowing the consumer that you are targeting, does it really matter that you don’t know the ins and outs of what the consumer is you are marketing to? Many would say it is not totally important, but I feel knowing as much as you can about your target market/consumer can make or break the effectiveness of your marketing campaign.
APNews seems to agree. “The independent Marketing Tracking & Maximisation Specialist also found that Marketers around the world classify ad agencies into three groups: (1) the Result-Drivers who truly believe that the primary purpose of a campaign is to deliver the bottom line results of their clients, and do whatever they can for that (35%); (2) the Result-Pretenders who claim they believe in making campaigns that deliver results, but are internally not prepared to put in place the relevant systems and processes to do so (43%); and (3) the Dreamers who still live in old “Adland” (22%).” There were also 3 weaknesses identified in those that are not truly focusing on the actual result of their consumers:
1. The customer insight is not deep enough
2. Too award driven and not enough customer focused
3. Not effectively tracking to know what is working with each media campaign

Bottom line: know your customer and what advertising is working effectively. This applies to lead generation or any other marketing techniques where you are trying to target consumers.

1 Comments to “Do You Understand Your Customer?”


  1. For me, its equal. Its good to know your clients or targets, because it will be an advantage in knowing their needs and limitations, but what if the regular client is tired of answering the same idea? And to the people or prospects you don’t know even a single background can be one of those that you will know in the near future, making business with and acquiring your services. There’s a pros and cons about this topic (I articles have at least one).

    1


Leave a Reply