Share The IT Role With Your Organization

As we continue to incorporate technology into our business, it’s important that many businesses start incorporating their Information Systems Department (ISD) into their business organization. Traditionally, the day to day operations of a business and those of the ISD were completely separate from each other. The ISD’s main functions were to manage systems and infrastructure development, computer operations and training in IS (Information Skills).
Recently those functions have evolved, and they did so because of one important role: the end user. The end user has transformed the main functions of the ISD from a technical to a more consultative function. This transformation has lead to a creation of a partnership between the ISD and the end user which has created a very vital relationship between the both. No longer is the ISD just an IT department, they now use IT as tool to solve many problems that end users face on a daily basis. In return, end users also benefit the ISD by recommending different uses of an organizations information resource to help a business run more efficiently.
As an organization’s computing needs get more complicated, it becomes very difficult for the ISD to fully manage all of the organization’s information resource, and this is where the end user can share more of the ISD’s responsibilities. In complicated organizations, like Hospitals, banks and other large corporations, the ISD can’t simply manage the organizations information resources itself, it has to heavily rely or share the role with the end user. The end user can then help manage the information resources at the department level and the ISD can manage those at a corporate level. This type of structure helps larger or complex organizations become more effective because information resources at a department level are managed by the end users, who are directly using those resources. The ISD can then gear their focus to more complicated information resources that can help the organization as whole become more effective.
There’s no question that the role of the ISD has dramatically changed from a technical to a consultative function, but as managing information resources get more complicated, it’s more important that the end user and the ISD work closely together so they can innovate and create solutions to help the organization run more effectively. Therefore, creating a relationship that is perfectly balanced between the ISD and the end user should be a strategic goal for every business at any size.
