In recent news Amazon.com rolled out that they will be using customer feedback to help market products on their website.  According to DMNews, “The company announced this week it has formed a “Holiday Customer Review Team,” comprised of six of its top customer reviewers.” These reviewers are going to provide helpful tools to fellow Amazon.com customers. This is something that caught my eye because you don’t normally see companies utilizing the very same people that are also customers. Customers listen to other customers, so this could be a good thing for Amazon.
Today will officially start the Cyber Monday, which refers to the Monday immediately following Black Friday, the kick-off of the holiday online shopping season in the United States between Thanksgiving and Christmas. Hopefully, with the kickoff of the shopping season, we will see more customer feedback being used to help guide customers on shopping “smarter”.
Besides shopping websites, sites such as Leadpile Lead Exchange use things such as testimonials to help provide feedback. Testimonials, customer feedback and other forms of “product review” are great ways for companies to know what’s working and what’s not working in their company. Nobody knows a company better than the people actually using it!