Most the time we are helped by people who either:

• Just want to make a sale – and will do anything to get there
• Don’t care – have a lackluster approach to their job/goals
• Don’t know how to relate to their customer – or don’t care too

For a business that is dangerous.  How many times are you apt to go back to a business that provided that type of service?  I know that I wouldn’t.  So what can we do to ensure that our customers don’t receive bad customer service but instead get excellent customer service?  It can be done in these easy steps:

• Know your customer – their needs/goals/desires
• Listen to your customer – let them talk the majority of the time
• Be genuine with your customer – they know when your not being real
• Become your customer – put yourself in their shoes/relate to them

By doing those steps it shows our customers that we are interested in what they want, that we value them and that we appreciate their business. When we take the time to develop that customer relationship it will in turn make loyal customers that will equate to more sales for your business!  Remember, without our customers our businesses would not be successful.  So make it an aim to give EXCELLENT CUSTOMER SERVICE.

In recent news Amazon.com rolled out that they will be using customer feedback to help market products on their website.  According to DMNews, “The company announced this week it has formed a “Holiday Customer Review Team,” comprised of six of its top customer reviewers.” These reviewers are going to provide helpful tools to fellow Amazon.com customers. This is something that caught my eye because you don’t normally see companies utilizing the very same people that are also customers. Customers listen to other customers, so this could be a good thing for Amazon.
Today will officially start the Cyber Monday, which refers to the Monday immediately following Black Friday, the kick-off of the holiday online shopping season in the United States between Thanksgiving and Christmas. Hopefully, with the kickoff of the shopping season, we will see more customer feedback being used to help guide customers on shopping “smarter”.
Besides shopping websites, sites such as Leadpile Lead Exchange use things such as testimonials to help provide feedback. Testimonials, customer feedback and other forms of “product review” are great ways for companies to know what’s working and what’s not working in their company. Nobody knows a company better than the people actually using it!

With all the demand for autos to become more eco-friendly, high performance AND attractive looking, Tesla Motors feels like they have what people are maybe looking for. This high demanded car is the Tesla Roadster. The battery operated car is a 2 seater sports car that you can customize fully. Unfortunately, the price tag is not affordable to most consumers at $109,000. According to their website, there is a 12 month wait to get one built. Their goal is to roll out a 4 door sedan at around $60, 000, which is much higher then the GM’s sedan (Volt)they will be rolling out in 2010. GM is estimating the cost of their battery operated sedan to be around $40,000. I will say there is a very interesting fact about the chairman of Tesla Motors, and that is that he was the co-founder of Paypal. Time will tell if this Silicon Valley start-up can get the auto world headed in the right direction towards a more eco-friendly world.
Leadpile Lead Exchange generates a lot of auto finance leads. Unfortunately, I am not sure we are going to come across advertisers/dealers in our marketplace able to provide this new beauty…..yet. However, we do welcome any company able to generate auto finance leads!

How many of you read the fine print at the bottom of your credit card or loan applications? I know I don’t always do that, and I am learning that maybe we ALL need to pay closer attention to the fine print of agreements we sign. The reason we want to make sure and do this is with a practice called “universal default”. According to Bankrate.com, if you are late to ANYONE (lenders) you have the potential of having your interest rate adjust really high, potentially affecting your payment amounts, and maybe even affect your credit. Bankrate states that the complaints about this happening is increasing because more and more customers are feeling the affects of it. In years past some credit card companies and lenders would not implement this practice. However, with tougher times affecting all businesses, they are resorting to “old” practices such as universal default.
An example of this would be if you had a debt owed to creditor A, and you fell 30 days late on it. Creditor A could call up creditor B to inform them that you fell behind on their debt. Because of what creditor A said, creditor B (who you are currently paying on time) could increase the interest rate you are being charged. This is legal because of the tiny print in your creditor agreement where it talks about universal default. Basically it gives the creditors a right to adjust the interest rate on any of your creditors if you are 30 days or more late on another one. In years past this provision was in loan agreements, but not always enforced.
Word to the wise….. read all the fine print and ask lots of questions before doing any new loans or debts.
Leadile Lead Exchange can help those customers that maybe get in the situation where they get behind on their accounts, because of situations like this.

We all say…. ” I would never get a payday loan”, however do you realize who the standard payday loan customer really is? According to paydayfacts.org, there are some common factors about those taking out a payday loan.

1. The majority of payday advance customers earn between $25,000 and $50,000 annually.
2. Sixty-eight percent are under 45 years old and only 4 percent are over the age of 65.
3. Ninety-four percent have a high school diploma or better, and 56 percent have some college or a degree.
4. Forty-two percent own their own homes.
5. The majority are married and 64 percent have children in the household.
6. One hundred percent have steady incomes and active bank accounts, because both are required to receive a payday loan.

Do any of these statistics surprise you? At one point of another we will all go through some sort of hardship, and potentially a payday loan or other short term loan might be your saving grace.
Leadpile Lead Exchange understands there are many people who need a little extra “help”, in receiving a payday loan. We generate thousands of payday loan leads each day, and these people I am sure really need the assistance.

No matter what type of lead you are looking for, Leadpile is probably generating it…or can potentially generate it for you. Leadpile Lead Exchange is made up of buyers and sellers of real time web based leads. We are always looking for new buyers of leads to join our marketplace. Where else can you:

1. Get various leads types in one place?
2. Set your pricing you are comfortable with?
3. Define exactly what filters you want?
4. Get top notch customer service to answer your questions and provide support?
5. Work with a company that “does the right thing”, and is always wanting to have our buyers and sellers that are “doing the right thing”.
6. Have the ability to have leads posted to your website, redirected to your site, delivered on email or able to downloaded reports at any time!

What are you waiting for? Try out the Leadpile experience!
For those of you that are already buying or selling leads.. THANK YOU!!

I had to go shopping for a new car this week and went to 2 different known dealerships in town. One I had never been to before and one I had been to many times.

We started out at a Chevy dealership because of an ad that I saw in the paper that read “Employee Pricing on all new cars.” I thought I could look at the new cars, see what I qualify for and then if I needed to get a used car. I told them the model that I wanted to see then proceeded to look at 4 different makes and models of car that I really did not want and they were all used. The salesman had decided to show us all used cars even though I told them about the ad and what I wanted. We left that lot and went down the road to a Dodge dealer.

At the Dodge dealer I told the salesman exaclty which model I wanted and we went straight for the ones that were on the lot. They were the new 2009 models and I liked them all except the color. They had 1 used car in the color I liked, decent miles and was in excelent condition so I ended up getting that one.

If the salesman at the Chevy dealer would have just shown me what I wanted I may have ended up getting one of the used cars, who knows. He made a decision to show me what he wanted to show me and not what I wanted to see. He called a couple days later and I informed him that I bought another car that same night down the street. He wished me luck and I did the same. Now I know that I should just stick with who gives me great service everytime we go there and don’t try using someone else because they advertise a good looking deal.

We here at Leadpile strive to make your experiences with us easy and enjoyable and do what we can to keep you coming back again and again.  I believe that we at Leadpile have the Best Customer Service you can find!

In today’s internet savvy world, consumers are going to online search engines to find businesses in their area. Years ago local businesses would advertise in the local newspaper or even post flyers around the town. However, to be successful, businesses are having to maximize their online presence too.
According to DMNews, “80% of an indi­vidual’s income is spent within about 50 miles of their home. With 95% of the potential local search advertising market today remaining untouched, this is a huge opportunity for businesses.” Local search traffic is very targeted, however the bottom-line is the advertiser is getting a very targeted customer AND at a cheaper cost.
Since print publications are becoming less and less prevalent, companies must come up with ways to get customers in other ways. Using methods such as local search will allow these companies to find the customers they are looking for. Companies should also be looking at purchasing leads from lead companies such as Leadpile.
Leapile Lead Exchange understands that advertisers are looking for geo-targeted leads. In combination with our publishers, Leadpile is generating nationwide leads that can potentially meet the needs of all sorts of advertisers, in all areas of the country. For this reason, advertisers utilizing companies such as Leadpile, is ideal to increase the company’s ROI.