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Loyalty..Now and forever!

July 03, 2008 By: Marci K. Category: Lead Exchange, Lead Marketplace

dog loyaltyLoyalty cannot be blueprinted. It cannot be produced on an assembly line.
In fact, it cannot be manufactured at all, for its origin is the human heart-the center of self-respect and human dignity.
It is a force which leaps into being only when conditions are exactly right for it-and it is a force very sensitive to betrayal.

MAURICE FRANKS

Here is what you can do to make sure that your employees are loyal to your company and this will help in making your customers loyal as well.

1.      Offer more than just a job – Offer someone a career with your company. Someone who is invested and motivated will be a better employee than someone who views their position as a job.

2.      Generate goodwill through good deeds – Be involved in the community and get your employees involved.  Here at Leadpile we are involved in a project to help schools and families who need financial assistance. All the employees are involved in picking out a project and it is rewarding to see where our gift helps.

http://www.leadpile.com/lead-exchange-blog/2008/06/05/leadpile-charitable-contributions-to-donorschoose/ 

3.      Empower employees – Let your employees have some lines of communication where they can share ideas and influences on company policies and practices. This will promote team work.

4.      Invest in training and development – If you don’t get proper training to your employees then they feel that they are not worth anything. Take the extra effort to make them feel worthy of their position and place in your company. This will breed loyalty.

5.      Recognize and reward often – Give praise to an employee when they have done something well and you may find they will be more productive after receiving it. Don’t say anything and you may find the opposite happening. Even a simple “Good job” is a great thing to hear.

6.      Get to know your employees – Treat your employees as individuals and not as a group. They are a group of individuals and each has their own way of working. Don’t think that everyone is the same and knows what their cubicle neighbor does. It is not always that way.

Here at Leadpile we work hard to earn your loyalty and keep it. We continue to be the Worlds Largest Exclusive Lead Marketplace because of you. Our customers.

 

 

Customer Service, Do you have it?

June 30, 2008 By: Marci K. Category: Lead Exchange, Lead Marketplace

customer service

Webster’s says that Customer service is “Assistance and other resources that a company provides to the people who buy or use its products or services.” It also says that a Customer “Is a person who purchases goods or services from another; buyer; patron.”

 So how do we handle the different types of customers? First, we define them.

  1. The Satisfied Customer – Everything always works out and is in perfect order all the time.
  2. The Never Satisfied Customer – No matter what happens nothing is ever right and nothing can ever fix it.
  3. The Impatient Customer – Wants everything done now, even if the people and services are not available. MAKE IT HAPPEN! NOW!
  4. The Trying to Get Stuff for Free Customer – They want something for nothing and will try to get a free “whatever” from you to make them happy.

 These are all types of customers that we all may or may not have seen, dealt with or been at one time or another and all know what they are like. What we need to do is act like Customer Service Representatives and treat them all as individual types and not all the same. You don’t treat an Impatient Customer like a Trying to Get Something for Free and offer them something else when all they want is what they came in for.  Use the skills that you have been trained to use and then you can make every customer feel special and appreciated.  

 Read Customer Service Tips… We should all know. This should help to know what skills are needed.

 At Leadpile we are dedicated to giving the best Customer Service possible so that every customer is a Satisfied Customer.  We want to make your experience with us the best that it can be. 

A Lead Exchange That Takes Pride In Quality!

June 27, 2008 By: Mari Woods Holt Category: Lead Exchange, Lead Generation, Lead Marketplace

Lead Exchange - Pride In QualityI must admit, being part of a sophisticated lead exchange such as LeadPile is a remarkable experience.  In the lead industry quality matters!  Generating the best leads for our advertisers is what makes us effective.  We have primary leads as well as coreg leads.  Bottom line, they are both working great for our advertisers!  What stands out in Leadpile marketplace is the high quality leads generated. A list of people is not quality… Now a person that fills out an application, that’s worth a bundle.  LeadPile lead exchange has a high percentage of returning advertisers that are honored to fill their demand with quality applicants!  LeadPile lead exchange is the way to go if you are looking for the highest quality of real time leads!